Last Updated: June 15, 2026
MGroup Alabama (“MGroup Alabama,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, families, contractors, applicants, referral sources, and website visitors.
This Privacy Policy describes how we collect, use, store, protect, and disclose information obtained through our website, mobile applications, online forms, electronic communications, and services.
By accessing our website, mobile applications, or services, you acknowledge and agree to the practices described in this Privacy Policy.
MGroup Alabama is a licensed service provider operating under the oversight of the Alabama Department of Human Resources (DHR). We provide support services to children, families, foster care placements, residential providers, hospitals, schools, and community-based programs throughout all 67 counties in Alabama.
Website: www.mgroupalabama.com
We may collect information that you voluntarily provide to us, including:
Personal Information
* Full name
* Email address
* Telephone number
* Mailing address
* Date of birth
* Emergency contact information
* Employment information
* Referral information
* Contractor application information
* Intake forms
* Service requests
* Progress notes
* Case-related information
* Transportation information
* Behavioral support documentation
* Communication records
* Scheduling information
When you access our website or applications, we may automatically collect:
* IP address
* Browser type
* Device type
* Operating system
* Mobile device identifiers
* Date and time of access
* Pages viewed
* Referring websites
* Usage analytics
Information collected may be used for the following purposes:
* Providing requested services
* Coordinating care and support services
* Processing referrals
* Scheduling services
* Verifying service delivery
* Communicating with clients and families
* Recruiting and onboarding contractors
* Improving our website and applications
* Monitoring quality assurance and compliance
* Meeting legal and regulatory obligations
* Responding to inquiries and requests
If you use a MGroup Alabama mobile application, the application may request access to certain device features, including:
Used to upload documents, forms, certifications, and service-related information.
Used to verify service delivery, support scheduling functions, document attendance, improve accountability, and assist with transportation services.
Used for uploading required documentation and service records.
Used to provide reminders, schedule updates, service alerts, and important communications.
Permissions can be managed through your device settings; however, certain features may not function properly if permissions are disabled.
MGroup Alabama may collect location information when authorized by the user.
Location information may be used to:
* Verify attendance
* Verify service delivery
* Support transportation services
* Improve scheduling efficiency
* Enhance safety and accountability
We do not sell location information.
MGroup Alabama does not sell, rent, or trade personal information.
Information may be shared only when necessary to provide services or comply with legal obligations.
Authorized Agencies and Providers
Information may be shared with:
* Alabama Department of Human Resources (DHR)
* Licensed healthcare providers
* Hospitals
* Schools
* Residential facilities
* Courts
* Legal representatives
* Government agencies authorized by law
* Service providers directly involved in case management or support services
Information may be disclosed when required by:
* Court orders
* Subpoenas
* State or federal law
* Licensing requirements
* Child welfare investigations
* Abuse or neglect reporting obligations
* Public safety concerns
Where applicable, MGroup Alabama maintains safeguards designed to protect confidential information in accordance with applicable federal and state privacy requirements.
Access to confidential information is limited to authorized personnel and service providers with a legitimate business need.
All employees, contractors, and authorized representatives are expected to maintain confidentiality and comply with applicable privacy requirements.
We implement reasonable administrative, technical, and physical safeguards designed to protect information from:
* Unauthorized access
* Misuse
* Loss
* Alteration
* Disclosure
* Destruction
While we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Information is retained only for as long as necessary to:
* Provide services
* Meet contractual obligations
* Comply with legal requirements
* Resolve disputes
* Maintain business records
Retention periods may vary depending on the nature of the information and applicable laws.
Many services provided by MGroup Alabama involve children and youth through authorized referrals.
Information regarding minors is collected only when necessary to provide services and in accordance with applicable laws, court orders, agency requirements, parental rights, guardian rights, and legal authorizations.
We do not knowingly collect information directly from children through our website without appropriate authorization.
Our website may use cookies and similar technologies to:
* Improve website functionality
* Analyze website traffic
* Enhance user experience
* Maintain security
Users may modify browser settings to refuse cookies; however, some website features may not function properly.
Our website or applications may use third-party services for:
* Website hosting
* Analytics
* Cloud storage
* Email communications
* Scheduling systems
* Electronic documentation
* Application support
These providers may have access to information only as necessary to perform services on our behalf.
Users may request deletion of certain personal information by contacting MGroup Alabama.
Some information may be retained when required by:
* Applicable law
* Licensing requirements
* Contractual obligations
* Record retention requirements
* Ongoing investigations or legal proceedings
Requests may be submitted by email to:
info@mgroupalabama.com
Subject to applicable law, individuals may have the right to:
* Request access to personal information
* Request corrections to inaccurate information
* Request deletion of eligible information
* Request information regarding data use
* Withdraw consent where applicable
Requests will be reviewed and processed in accordance with applicable legal requirements.
Our website and applications may contain links to third-party websites.
MGroup Alabama is not responsible for the privacy practices, policies, or content of third-party websites.
Users should review the privacy policies of any external websites they visit.
MGroup Alabama reserves the right to modify this Privacy Policy at any time.
Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website, applications, or services after changes are posted constitutes acceptance of those changes.
If you have questions regarding this Privacy Policy or your personal information, please contact:
MGroup Alabama
Website: www.mgroupalabama.com
Office Phone: (256) 489-4008
Email: info@mgroupalabama.com
